Customer information sheet
Deutsche Post guidance on refunds for franked amounts and on preparing your application.
For franking machine customers
Deutsche Post forms and posting lists
Download the forms you need for registration, deregistration or refunds. You will also find posting lists and current postage rates here.
Documents for your franking machine
Deutsche Post forms
Choose the document that matches your request.
Refunds
Application for a refund of franked amounts
Application form for requesting a refund of amounts that have already been franked.
Manage your franking machine
Terms and conditions
Terms and conditions for franking machines
Deutsche Post AG terms and conditions for franking machines.
Effective 1 September 2018
Effective 1 January 2026
Current postage rates
Compact rate sheets for domestic and international mail. Information is provided without warranty; Deutsche Post AG information is authoritative.
Postal service of documents
Posting lists
Franked postal service orders are submitted with a posting list at Deutsche Post branches or bulk acceptance points. Deutsche Post provides the required templates and guidance online.
Open Deutsche Post posting lists
Still looking?
Go to service
We can help you find the right next step.
The service area provides further information about your franking machine and the right ways to contact FP.
