Customer information sheet
Deutsche Post guidance on refunds for franked amounts and on preparing your application.
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Deutsche Post AG · Forms & rates
Postal documents, ready when you need them.
Find the key forms for your franking machine, the latest postage rates and direct access to Deutsche Post posting lists.
Documents for your franking machine
Deutsche Post forms
Choose the document that matches your request. PDFs open in a new tab so this overview stays available.
Refunds
2 documentsApplication for a refund of franked amounts
Application form for requesting a refund of amounts that have already been franked.
PDF · opens in a new tabManage your franking machine
2 documentsTerms and conditions
1 documentTerms and conditions for franking machines
Deutsche Post AG terms and conditions for franking machines.
PDF · Effective 1 September 2018
Effective 1 January 2026
Current postage rates
Compact rate sheets for domestic and international mail. Information is provided without warranty; Deutsche Post AG information is authoritative.
Domestic rates 2026
Letter, book and merchandise mailing rates plus selected additional services within Germany.
PDF · January 2026 · subject to changeInternational rates 2026
Rate sheet for international letter mail and selected additional services.
PDF · January 2026 · subject to change
Postal service of documents
Posting lists
Franked postal service orders are submitted with a posting list at Deutsche Post branches or bulk acceptance points. Deutsche Post provides the required templates and guidance online.
Open Deutsche Post posting lists
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Go to service
We can help you find the right next step.
The service area provides further information about your franking machine and the right ways to contact FP.
