To ensure that your order arrives quickly and safely, please verify your customer details with your customer number and zip code during the ordering process.

Device collection

Do you need support with the repair, return or disposal of an FP product? You can use our service forms to conveniently initiate the appropriate process - be it collection for maintenance, the return of an old appliance or the return of a large appliance.

Please select the appropriate form for your request

  • Workshop / Repair

    Collection of franking machines for repair or maintenance at the FP central workshop and return of loaned machines by United Parcel Service (UPS)

    To the form

  • Deregistration / disposal

    Customers who wish to send an old appliance to FP for deregistration or disposal should use this form.

    Dimensions: max. 60 cm x 60 cm x 60 cm, weight: up to 32 kg (above this is considered a large appliance).

    To the form

  • Large appliances

    Return of large appliances that exceed the maximum dimensions of 60 cm x 60 cm x 60 cm and the maximum weight of up to 32 kg.

    To the form

  • Reliable service

    FP offers the densest sales and service network in the industry.

  • Premium quality

    Germany's market and technology leader for franking machines

  • Free shipping

    Free shipping of your delivery by UPS from 200 € order value

  • All-in-one solution

    Mail processing made easy - analog and digital