Damit Ihre Bestellung schnell und sicher bei Ihnen ankommt: Verifizieren Sie bitte im Bestellprozess Ihre Kundendaten mit Kundennummer und Postleitzahl.
From the technical basic contract to support in the event of a fault: choose the scope of service to suit your FP system and operational requirements.
View service packagesFP Basic provides the technical foundation for operating your FRANKIT franking system. The contract enables secure postage loading and keeps your system up to date through software updates and postal security information. Free calls to the FP hotline also support you with questions about day-to-day operation.
FP Care adds clearly defined services in the event of a fault to the basic contract. Classic arranges collection, repair at FP's central workshop and return delivery; Premium brings qualified FP service directly to your premises. The right choice depends on your preferred service route and availability requirements.
Workshop service for predictable cover.
On-site service for higher availability requirements.
In the event of a fault, there are no additional costs for travel or collection, labour, spare parts or wear parts. The specific contractual agreement applies.
Further details: FP-Care service packages in a compact PDF. Open PDF
The additional contracts cover three recurring requirements: the supply of ink cartridges, the provision of new Deutsche Post tariff tables and the individual design of your franking impressions. They can be agreed to suit your system and actual requirements.
FP freePrint links the supply of suitable ink cartridges for your PostBase to the agreed mail volume. Cartridges are covered within this scope, helping you plan ongoing ink costs reliably. Once signed in, you can reorder directly through the FP online shop.
FP freeTarif Update covers all Deutsche Post AG tariff changes throughout the contract term. New tariff tables are not charged individually after being transferred to your franking system. The contract is also available for eligible systems that are already installed.
View FP freeTarif UpdateFP free Klischee turns the franking impression into an additional communication space. You can design business mail with standard motifs from the FP portal or your own motifs to suit your brand identity and update them flexibly when required.
The specific scope of services depends on the system and the contractual agreement.
FP Basic is the basic contract for FRANKIT franking systems. It includes postage loading, software updates, postal security information and free hotline calls.
With Classic, the device is collected, repaired at the central workshop in Germany and returned. Premium provides on-site service by qualified service technicians.
In the event of a fault, there are no additional costs for travel or collection, labour, spare parts or wear parts. The contractual agreement applies.
Preventive maintenance forms part of FP-Care Premium depending on the system. The specific scope is agreed for your system.
FP freePrint is available for PostBase models and covers ink cartridges within the agreed mail volume. To reorder, sign in to the FP online shop, where the cartridge type covered by your contract is identified.
Throughout the contract term, FP provides all Deutsche Post AG tariff changes. New tariff tables are therefore not charged separately each time they are loaded onto the franking system.
Tell us which FP system you use and what level of service you need. We will respond with an individual, non-binding quote.
