Damit Ihre Bestellung schnell und sicher bei Ihnen ankommt: Verifizieren Sie bitte im Bestellprozess Ihre Kundendaten mit Kundennummer und Postleitzahl.
For your FP franking system
Technical essentials, support when a fault occurs and additional services: choose the contracts that suit your FP system and day-to-day operation.
The operational foundation
FP Basic is the technical basic contract for your FRANKIT franking system. It covers the essential functions and information for everyday operation.
Top up the credit used for your daily franking.
Update system software under the basic contract.
Receive postal security information for your system.
Call the FP hotline free of charge.
Repair service with FP Care
FP Care adds support in the event of a fault to FP Basic. The key difference: Classic arranges repairs at FP’s central workshop, while Premium provides service at your premises.
| Service | FP Care Classic Repair at FP’s central workshop | FP Care Premium Service at your premises |
|---|---|---|
| Service route | Collection by a logistics partner, repair at FP's central workshop in Germany and return delivery. | Required services are carried out on site by qualified FP service technicians. |
| Time frame | The specific time frame is defined by the contractual agreement. | Generally as early as the next working day. |
| Preventive maintenance | Not included in the scope of Classic. | Preventive maintenance is included depending on the system concerned. |
| Enquiry |
Additional contracts
Three separate contracts for different day-to-day franking needs. Choose the services that suit your system and requirements.
Ink cartridges for your PostBase, based on the contractually agreed mail volume.
Deutsche Post tariff changes throughout the contract term, without individual charges for each new tariff table.
Standard motifs and custom clichés for individual franking impressions.
FP service contracts
FP Basic provides the technical foundation for FRANKIT operation. FP Care adds repair services in the event of a fault. Choose Classic for workshop repairs or Premium for on-site service.
Availability and the exact scope depend on your FP system and the relevant agreement. Include your model and the contracts you are interested in so we can offer the applicable services and terms.
Prices, contract terms and the binding scope of services are quoted individually, based on your FP system, the services you need and the relevant agreement. Use the form to request a non-binding quote.
Sign in to the FP online shop before ordering. The cartridge type covered by your contract is identified there, so your contractual terms can be applied to the order.
Yes, the contract is available for eligible systems that are already installed. The FP freeTarif Update detail page lists the systems that qualify.
Personal advice
Unsure which service contract suits your FP system? Tell us what you need. We can help you understand the scope of services and the next step.
Include your model in the message. An existing customer number helps us identify your system.
Describe what you need. We can help you understand the appropriate services.
We will discuss which services or further information are relevant to your enquiry.
Required fields are marked with *.
