Frequently Asked Questions

Installation & Commissioning

Q: I received a new machine – what is the next step?

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Q: What is necessary for the installation?

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Q: How do I reconcile an installation date?

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Q: How can I postpone an appointment?

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Q: The technician didn't come to the appointment – what to do?

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Q: How do I start picking up an old machine?

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New machine

I received a new machine – what is the next step?

Once your machine has arrived, you can start the installation. In the course of the purchase, you have either indicated that you have the machine installed via one of our technicians, or you have chosen the self-installation. During the self-installation, please follow the installation guide in the supplied operating instructions.

What is necessary for the installation?

Please note that for the start-up of franking systems, the release of DPAG must be available in advance. You will receive it in letter form from Deutsche Post. For the start-up of the PostBase franking system, you will need a six-digit installation PIN (R-PIN). The R-PIN can be found on the order confirmation directly under position 10 of the material franking system PostBase. Please keep the R-PIN ready for commissioning.

Events & Technicians

How do I reconcile an installation date?

You can arrange an installation date in the course of the purchase of the new machine. If this has not happened, please contact our Customer service.

How can I postpone an appointment?

To postpone an appointment, please contact our Customer service.

The technician didn't come to the appointment – what to do?

If one of our technicians did not appear at an appointment without prior communication, please contact our Customer service to report.

Pick up the old machine

How do I start picking up an old machine?

If you have not already initiated the collection when buying the new machine, you can easily book the collection of equipment via our online form. You will find there both forms for a regular disposal and deregistration as well as those for Large appliances.

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Installation & Commissioning

New machine

Events & Technicians

Pick up the old machine

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