Frequently Asked Questions

IT & Network

Q: Where can I find my R-PIN?

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Q: My R-PIN is invalid or outdated, what can I do?

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Q: How do I set up the franking machine in a new network?

{"type"=>"root", "children"=>[{"type"=>"paragraph", "children"=>[{"type"=>"text", "value"=>"The network setup is part of the installation process when it first starts. If you want to set up a new network connection at a later date, you can do so using the Frankish machine menu. For this, select "Connection Settings" and click "Change" to open the input wizard. Then select the type of connection and follow the instructions on the display. Ask your network administrator if necessary and read the operating instructions of your machine.\n"}]}]}

Q: Can I get evaluations of my frankings?

{"type"=>"root", "children"=>[{"type"=>"paragraph", "children"=>[{"type"=>"text", "value"=>"Yes, you can generate detailed evaluations of your franking machine using our paid software PostBase NavigatorBasic or PostBase NavigatorPlus."}]}]}

Q: How do I set up cost agencies?

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R-PIN & Network Configuration

Where can I find my R-PIN?

You can find your R-PIN on the order confirmation for your PostBase franking system. You can also use our __PH35_ Page - I'm sorry, but I don't know.

My R-PIN is invalid or outdated, what can I do?

In this case, please contact our Customer service.

How do I set up the franking machine in a new network?

The network setup is part of the installation process when it first starts. If you want to set up a new network connection at a later date, you can do so using the Frankish machine menu. For this, select "Connection Settings" and click "Change" to open the input wizard. Then select the type of connection and follow the instructions on the display. Ask your network administrator if necessary and read the operating instructions of your machine.

Evaluation & Cost Points

Can I get evaluations of my frankings?

Yes, you can generate detailed evaluations of your franking machine using our paid software PostBase NavigatorBasic or PostBase NavigatorPlus.

How do I set up cost agencies?

You can use new cost centers via your MyFP Portal convenient and easy to set up online.

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IT & Network

R-PIN & Network Configuration

Evaluation & Cost Points

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