Account, contract & invoices

The duration of the contract depends on your individual agreement and is recorded in your contract documents.

Unless notice is given in due time, the contract shall be renewed once a year in accordance with the contractual provisions.

Yes, the minimum term of the contract is specified in your contract. You can view the term of the contract in your confirmation. Your billing period on your invoice also corresponds to your term of the contract (does not apply to rent and leasing).

You can use your contracts in your MyFP Portal just look online.

You can find our current GTC here.

The termination must be received according to our Terms and Conditions at least three months before the end of the contract.

You can cancel your contract by e-mail or post stating your contract number and customer number.

You can use your franking machine via our Form The collection can be made via our appropriate Page You can cancel your contract with FP by e-mail or post stating your contract number and customer number.

A special termination right is excluded according to our GTC.

Yes, a cancellation confirmation will be sent to you.

The contract with Francotyp-Postalia must be terminated in writing. You are welcome to cancel your contract by e-mail to: fp.contract@francotyp.com A termination by e-mail is sufficient, an additional dispatch of the termination by post is not required. If it is a franking machine, this must be additionally unsubscribed from Deutsche Post AG..

An agreement was reached with Deutsche Post AG on the acquisition of the franking machine, which states, among other things, that the franking machine must also be registered with Deutsche Post AG when it is discontinued. As part of the cancellation, the counter stands are read out and any remaining balances are refunded by Deutsche Post AG.

In case of a lease or leasing agreement, you must return the machine to FP. Use our FormIf you buy the machine, you do not have to return it.

No, we're not offering that.

Please inform us in writing of the change of name and submit corresponding documents (e.g. commercial register extract). The change of name must also be notified to DPAG.

As a rule, the contract remains valid and will be adapted to the new confirmation.

You will find your invoices in the MyFP Portal.

Yes, older invoices can be Customer service This is not the case in the United Kingdom.

The agreed services are agreed in the contract. Unless otherwise stated, the calculated period is usually twelve months.

Yes, you can have your balance refunded by Deutsche Post AG. You can find the form and an information sheet here.

FP-Basic is required for the operation of the PostBase franking system and includes charging the franking system with postage credits, free calls to the FP hotline and automatic loading of software updates for the franking system or the FP navigator software.

For the use of the franking machine the FP-Basic contract is mandatory. The fee is charged for the use of the infrastructure provided by FP. Besides the secure postage shop, the infrastructure also allows the provision of code numbers for postage services, the updating of security keys and credit information as well as the transfer of consumption data to the Deutsche Post AG.