Delivery & Orders

Accessories and consumables for your franking or folder inserter can be found at Francotyp-Postalia via our online shop under Accessories and consumables order.

No, no products have a minimum order value.

Yes, from a purchase of 200,00 € no shipping costs.

You can view the status of your delivery in your MyFP portal. Here you will find more information about our customer portal and the link to login.

We can only give you the calendar week in which the delivery of your machine is planned, as we do not dispose of our service providers ourselves.

If your delivery does not arrive, please contact our Customer service.

If a product is wrongly ordered or damaged, you can use it as Complaint or return All you need to do is fill out the necessary forms and send the products. All information about returns and complaints as well as the forms can be found here.

If you accidentally ordered or received a false cartridge, you can use our Returns form return the product to FP.

If your cartridge is flawed or incompatible, you can use it by Complaint or return Please note the references on our website.